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JPRouteLine
A flexible, bilingual business phone system that gives small businesses professional call routing, custom phone menus, business hours, voicemail, call tracking and centralized web-based management.
A flexible, bilingual business phone system that gives small businesses professional call routing, custom phone menus, business hours, voicemail, call tracking and centralized web-based management.
Small businesses often use a personal cell phone or a single business number that sends every caller directly to the same person. The owner may have no idea why someone is calling until the call is answered, callers receive no professional routing experience, Spanish-speaking customers may not receive appropriate assistance, and missed calls can easily become missed business opportunities.
JPRouteLine places a configurable routing layer between the business number and the people answering it. Callers hear a professional greeting, select their language and choose from business-defined menu options such as New Projects, Support or Billing. The system then routes the call to the appropriate destination. Different menu options can even route to the same physical phone while identifying the reason for the call before the caller is connected. Unanswered calls can be directed to language-appropriate voicemail, while call activity and menu selections remain available through the management system.
